Can't login "Connection error - Unable to connect to server"

Anything related to the Ooma Residential calling app

awm
Posts:4
Joined:Tue May 30, 2017 7:46 pm
Can't login "Connection error - Unable to connect to server"

I am running Android 4.4.2 and have been using the OOMA app and the Home Security app for the past
several months with no issues at all. For about the last week I can't login to the OOMA app any more. When
I try to login i get the error: "Connection error - Unable to connect to server. Please try again later"

I get the same error whenever I open the OOMA Home Security app also.
Tom
Ooma Moderator
Posts:4376
Joined:Sat Sep 05, 2009 8:07 am

Re: Can't login "Connection error - Unable to connect to server"

Post by Tom » Wed May 31, 2017 11:33 am

For PCI compliance reasons we had to discontinue support of TLS 1.0. Android 4.x does not support TLS 1.1 or 1.2 natively. We will be making available versions of the apps that include support for TLS 1.2 on Android 4.4+ but these will not be officially supported. The preferred solution therefore is to upgrade your Android device to 5.1 or higher.

For some background: https://blog.dev-area.net/2015/08/13/an ... d-tls-1-2/

Tom
Ooma Moderator
Posts:4376
Joined:Sat Sep 05, 2009 8:07 am

Re: Can't login "Connection error - Unable to connect to server"

Post by Tom » Wed May 31, 2017 1:35 pm

A fix is available for the Ooma mobile (v5.05) and office (v2.1.3) apps on the Google Play store if you select the 'Become a Beta Tester' option. A fix for the Home Security app is in QA.

awm
Posts:4
Joined:Tue May 30, 2017 7:46 pm

Re: Can't login "Connection error - Unable to connect to server"

Post by awm » Fri Jun 02, 2017 6:03 am

Thanks for the information. I've updated to the Beta of Ooma mobile and its working fine. I have also updated the Home Security app and its working as well.

Thanks!

allo
Posts:267
Joined:Sun Oct 04, 2009 5:58 am
Location:FL

Re: Can't login "Connection error - Unable to connect to server"

Post by allo » Thu Jun 08, 2017 4:15 am

I get the same ERROR .
do you need a Telo to use the App?

allo
Posts:267
Joined:Sun Oct 04, 2009 5:58 am
Location:FL

Re: Can't login "Connection error - Unable to connect to server"

Post by allo » Thu Jun 08, 2017 4:52 am

Connected briefly...then got: "unfortunately, Ooma has stopped"

I guess the app is not quite ready yet... Reviews on Google (play-store) don't give it a good score overall (2.5 out of 5)

Dmitry
Posts:2
Joined:Fri Jun 09, 2017 1:09 pm

Re: Can't login "Connection error - Unable to connect to server"

Post by Dmitry » Fri Jun 09, 2017 1:17 pm

>Connected briefly...then got: "unfortunately, Ooma has stopped"
Hi allo - which version of the app do you have?
Also, what version of Android OS your device is running on?

thomasm
Posts:482
Joined:Mon Jun 23, 2014 1:26 pm

Re: Can't login "Connection error - Unable to connect to server"

Post by thomasm » Sat Jun 10, 2017 8:40 am

Ooma Home Security is working fine now on my Android phones running the Kit Kat OS. Thanks a bunch!!

Clem
Posts:1
Joined:Mon Aug 20, 2018 5:02 pm

Re: Can't login "Connection error - Unable to connect to server"

Post by Clem » Mon Aug 20, 2018 5:11 pm

I've had this problem and I fixed it on my Android cell phone by changing one setting in 'Settings' -> 'Data Usage' -> 'Mobile Data Usage' -> 'Home Security' -> 'DataUsage disabled' = off (same as Wi-Fi disabled = off). :P